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Policies

Privacy policy

  • Information Collected via WhatsApp:When you interact with us through WhatsApp, we collect your mobile phone number, WhatsApp display name, and the content of your messages (chat history). We also collect metadata related to your messages, such as timestamps and delivery status, to provide efficient customer support and service updates.
  • For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean OPT2DEAL
  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein.
  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein.
  • OPT2DEAL provides services to the users through the website and is committed to protecting and respecting the privacy of the users and has taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the World Wide Web.
  • You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
  • Automatic Logging of Session Data:
  • Third-Party Service Providers (Meta/WhatsApp):We use Meta Platforms, Inc. (“Meta”) and the WhatsApp Business API to facilitate our communications with you. You acknowledge that your messages are processed through Meta’s infrastructure. While your messages are encrypted, Meta acts as a data processor on our behalf. For more details, please refer to the WhatsApp Business Terms of Service.
  • Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems.
  • Description of details we collect to create user’s online account.
  • Consent and Your Right to Opt-Out:We only send messages via WhatsApp to users who have provided explicit opt-in consent. You may withdraw your consent or “Opt-Out” at any time by replying with the word “STOP” or “UNSUBSCRIBE” in the WhatsApp chat. Once received, we will cease all automated communications to your number within 24 hours.
  • Changes to the privacy policies.
  • We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
  • Data Deletion and User Rights:You have the right to request the deletion of your personal data, including your WhatsApp chat history and phone number from our records. To request data deletion, please email us at support@opt2deal.com. We will process your request within 30 days, subject to any legal obligations to retain specific records.
  • Copyright description should be mentioned  like all content in the site is own by opt2deal  is protected by Indian copyright law.

Shipping & Delivery

Shipping delivery period?

Shipping delivery will be minimum 1 day to maximum 30 days.

What are the delivery charges?

Delivery charge varies with each Product depending on various factors.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Although we also provide free deliveries for some specific products under various offers launched on site by us.(Terms and Conditions may apply ).


What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

Product’s availability with the us

The destination to which you want the order shipped to and Our current location.


Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners  do not work on Sundays and this is factored in to the delivery dates.

Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.


Are there any hidden costs (sales tax, octroi etc) on items sold selleOpt2deal?

There are NO hidden charges when you make a purchase with Opt2deal. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.


Opt2deal does not ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the delivery partner ships to your location

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location.


Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.


I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our delivery partner Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our delivery partner, you can return the item through a third-party courier service. Return fees are borne by Opt2deal.


Does Opt2deal deliver internationally?

As of now, Opt2deal doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the India with any credit/debit cards issued in India ensure the delivery address is in India.

Return & Exchange

  • If the supplier fails to ship on time or the product quality varies from what was agreed upon, Buyer may apply for refund in OPT2DEAL Shopping within 24hours of delivery the product.
  • We will investigate, mediate and resolve your claim with an aim of providing a satisfactory outcome, including refund of the purchase if necessary.
  • OPT2DEAL Shopping will provide the platform for buyers and sellers to interact and come to terms in case of any product returns. For any queries please connect with us .

I’ve still not received the refund to my bank account. Why?

  • If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
  • Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you
  • Incase of online payment the refund will be progressed in the same way.(via credit card,debit card net banking).

What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

  • COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. If you are not comfortable making an online payment onopt2deal , you can opt for the Cash on Delivery (C-o-D) payment method instead. Opt 2 deal offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.
  • Not all deals/products have COD option. Please check the deal page before buying. Opt2deal does not offer COD at all locations. Please enter your pin code to check the availability of COD option at your location.
  • Why isn’t COD available to me?
  • Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
  • We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.

Customer is not eligible for return/exchange if

  • Its “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned

Guidelines for Return/Exchange:

  • For Products purchased on opt2deal, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Opt2deal shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
  • The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
  • Refunds / Returns shall NOT be allowed in the following cases:
  • Return request is made outside the specified time frame of 7 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by opt2deal at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product

Vendor NDA

CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT

This Confidentiality and Non-Disclosure Agreement (“Agreement”) is made and entered into at date of registration by and between:

M/s Opt2deal E-commerce India private limited, a Company existing under the provisions of Companies Act, 2013, having its Registered Office at 95,Bawal,Haryana – 123412, Haryana (hereinafter referred to as “Opt2deal” which expression shall unless repugnant to the context or meaning thereof include its successors and permitted assigns) of the First Part;

AND

Registered Partner a Company/ Partnership Firm/ Sole Proprietorship existing under the Laws of India, having its registered office at  as per details shared on website, hereinafter referred to as Business partner (which expression shall unless it be repugnant to the context or meaning thereof be deemed to include its successors and permitted assigns) of the Second Part.

Opt2deal and registered business partner shall hereinafter be individually referred to “Party” and collectively referred to herein as “Parties”, as the case may be.

WHEREAS:

1)       Parties are desirous of entering into discussions and negotiations and wish to discuss with one another a possible business transaction, which may include discussions concerning relative products and such other parts/ items as decided mutually between the Parties (the “Proposed Transaction”).

  • In the course of discussions and negotiations for the project and also during the course of the transaction, each Party may disclose to the other Party certain technical, business and / or other information which is non-public, confidential and / or proprietary.

3)       Accordingly, Parties are desirous of entering into this Agreement to regulate their rights and obligations in relation to such information, on the terms and conditions set out in this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the Parties agree as follows:

  1. 1. Definitions
  • “Confidential Information” shall mean as against each Party to this Agreement all information of a confidential nature relating to the other Party disclosed during the term of this Agreement. Such information shall include, without limitation, samples, drawings, engineering or operational information, financial information, costing and pricing information, customers and policies and procedures. Such Confidential Information may be supplied as an actual sample, in writing, through discussions, in the form of drawings or through observations at a manufacturing facility.
  • “the Disclosing Party” shall mean the Party disclosing any particular item of Confidential Information (or, where appropriate, the Party about whom such Confidential Information relates to).
  • “the Recipient Party” shall mean in relation to any particular item of Confidential Information the Party which receives such information pursuant to this Agreement, or otherwise obtains such information.
  • “Affiliates” shall mean in relation to each Party, any entity directly or indirectly controlling or controlled by or under direct or indirect common control with such Party; “control” for the purpose of this definition means direct or indirect ownership of more than fifty percent (50%) of the registered capital of said entity.
  1. Term
  • This Agreement shall be effective from the Effective Date and shall continue to be in full force and effect for a period till registration.
  1. Confidentiality Obligations

In consideration of the Disclosing Party agreeing to disclose Confidential Information to the Recipient Party, the Recipient Party shall (and will procure that all persons associated with it, whether as directors, employees, consultants, representatives, advisors, affiliates or otherwise):

  • keep all Confidential Information strictly confidential;
  • use such Confidential Information only for the purpose for which it was disclosed and shall not use or exploit (commercially or for any other purpose) such Confidential Information for its own benefit or for the benefit of another without the prior written consent of the Disclosing Party;
  • not duplicate in any manner any Confidential Information furnished in tangible form except for the purposes of this Agreement without the prior written consent of the Disclosing Party;
  • restrict access to any Confidential Information to such of its employees, consultants, representatives, advisors, affiliates and agents who need to know such information for the purposes of approving, evaluating or otherwise participating in the Proposed Transaction and ensure that such employees, consultants, representatives, advisors, affiliates and agents are fully aware of and agree to be bound by the terms of this Agreement in writing, prior to disclosure of such information to them;
  • save as permitted by clause 3.4, not disclose any Confidential Information to any third party without the prior written consent of the Disclosing Party and in the event that such disclosure is permitted the Recipient Party will procure that such third party is fully aware of and agrees to be bound in writing by the terms of this Agreement;
  • be obligated to keep confidential the Confidential Information during the Survival Period; and
  • be responsible for any breach of any of the undertakings contained in this Agreement, by any of its directors, employees, consultants, advisers, affiliates agents and representatives.
  1. Exclusions

This Agreement shall not apply to any Confidential Information which is described in subparagraphs a. through f. below:

4.1       The Recipient Party proves that it possessed the Confidential Information prior to the date of disclosure hereunder and which was not or is not obtained under any obligation of confidentiality;

4.2       The Confidential Information is or becomes available to the general public otherwise than through any act of the Recipient Party constituting a breach of this Agreement or any other agreement, provided that the source is not, to the knowledge of the Recipient Party, bound by a confidentiality agreement with, or other legal or fiduciary or other obligation of secrecy or confidentiality to, the Disclosing Party or another party with respect to such information;

4.3       The Confidential Information has been lawfully obtained by the Recipient Party or its Representatives from a third party who is not, to the knowledge of the Recipient Party, bound by a confidentiality agreement with, or other legal or fiduciary or other obligation of secrecy or confidentiality to, the Disclosing Party or another party with respect to such information;

4.4     The Confidential Information is independently developed by the Recipient Party, as clearly and specifically demonstrated by business records prepared and maintained in the ordinary course of business provided that such information is not prepared using the information provided by the Disclosing Party;

4.5       The Confidential Information is approved in writing for release by the Disclosing Party; or

4.6       The Recipient Party is obligated to disclose the Confidential Information under an order of a court of competent jurisdiction, or pursuant to applicable law or regulation, provided that the Recipient Party first gives the Disclosing Party thirty (30) days’ notice of the Recipient Party’s obligation under the court order, law or regulation, and the Disclosing Party shall be given an opportunity to oppose any such disclosure.  In the event the court order, law or regulation does not allow for thirty (30) days’ notice, the Recipient Party shall give the Disclosing Party as much notice as may be reasonably practical.

  1. Proprietary Rights

 

5.1.    Subject to the provisions of this Agreement, the Recipient Party agrees that Confidential Information provided by the Disclosing Party is and shall remain the exclusive property of the Disclosing Party and the Recipient Party will not acquire by implication or otherwise any right in title to or license in respect of any Confidential Information supplied by or on behalf of or relating to the Disclosing Party.

5.2.    Nothing in this Agreement will be deemed by implication or otherwise to convey to the Recipient Party any right or license under any patent, patent application, invention, copyright, trademark, trade name or other proprietary interest owned by the Disclosing Party; nor will this Agreement be deemed to provide a commitment of any kind by any party to enter into any further agreement with the other party.

  1. No representation or warranty

The Recipient Party:

6.1.    acknowledges that the Disclosing Party does not make any express or implied representation or warranty as to the accuracy or completeness of any Confidential Information;

6.2.    agrees to assume full responsibility and liability for any and all conclusions it derives from the Confidential Information; and

6.3.    agrees that the Disclosing Party shall have no liability whatsoever to the Recipient Party or any other person on any basis (including, without limitation, in contract, tort, or otherwise) in connection with the use of such Confidential Information; unless expressly provided by written agreement between the Parties.

  1. Termination

 

  • Either Party may terminate this Agreement at any time by giving the other Party 30 days prior written notice.

Upon the termination of this Agreement, or earlier at the written request of the Disclosing Party, the Recipient Party shall return to the Disclosing Party all documents, records, notes, computer media, and any other evidence of Confidential Information provided to the Recipient Party by the Disclosing Party, or otherwise in its possession or control, and which is in any tangible form, including all copies thereof. At the same time, the Recipient Party shall also destroy any documents or other materials created by the Recipient Party that contain any reference to any Confidential Information which in their own right could be viewed as confidential, and the Recipient Party shall certify such destruction in writing to the Disclosing Party within fifteen (15) days of its completion.

8.       Consequences of Breach

8.1.    The Recipient Party acknowledges and agrees that in the event of any breach or threatened breach of this Agreement by the Recipient Party or its Representatives, the Disclosing Party shall be entitled to specific performance and injunctive relief as a remedy for any such breach or threatened breach hereof without necessity of posting bond or other security, the requirement for which is expressly waived. The Recipient Party and its Representatives, as applicable, agree not to raise and hereby waive any defense to injunctive relief based on lack of irreparable harm or the insufficiency of monetary damages.  Such remedy shall not be deemed to be the exclusive remedy for any breach of this Agreement, but shall be in addition to all other remedies available to the Disclosing Party at law or in equity.  The Recipient Party hereby agrees to indemnify the Disclosing Party for all costs and expenses, including attorney’s fees, incurred by it in enforcing this Agreement with respect to any such breach.

  1. No Waiver

 

9.1.    Any failure by either Party in exercising any right power or privilege hereunder shall not act as a waiver hereunder nor shall any single or partial exercise hereof preclude any further exercise of any rights, power or privilege by such party.

 

  1. Entire Agreement
  • This Agreement constitutes the entire understanding between the Parties and may not be amended or modified, in whole or in part, except by an agreement in writing signed by both Parties.
  • This is agreed by sellers to retain their declared posted products for minimum 45 days after posting over opt2deal website
  1. Survival

 

11.1.   After the term has expired, or following termination of this Agreement for any reason, all Confidential Information received by the Recipient Party during the term of this Agreement shall remain subject to the confidentiality and non-use provisions of this Agreement for a further period of one (1) year from the date of such termination / expiry. Clause 13 shall survive the expiry / termination of this Agreement.

  1. Compliance with Laws

12.1.   Parties shall perform their obligations under this Agreement in strict compliance with all laws, rules, regulations, notifications and guidelines as may be applicable to them from time to time.

  1. Dispute Resolution and Governing Law

 

13.1.   All matters, questions, disputes, difference or claims arising between the Parties in relation to or in connection with this Agreement, its interpretation, validity, construction, enforceability or application or as to the rights, duties or liabilities of the Parties there under, or as to any act matter or thing arising out of or consequent to or in connection with this Agreement shall be resolved by mutual discussions. If the parties are unable to resolve the dispute for a period of 30 (thirty) days, the dispute then will be resolved through arbitration to be conducted by three arbitrators in accordance with the Arbitration and Conciliation Act, 1996, for the time being in force. Each Party shall appoint one arbitrator and the two so appointed arbitrators shall appoint the third presiding arbitrator. The seat of the Arbitration shall be Rewari, Haryana, India. The award/order/direction given by the arbitrator shall be final and binding on both the Parties. The language of Arbitration shall be English. Each party shall bear its own cost of Arbitration. The Arbitration proceedings shall not have any effect on the performance of those parts of these Agreements that are not in dispute or in respect of which no difference has arisen between the parties.

13.2.   The validity, construction and performance of this Agreement shall be governed by the laws of India and the Parties agree to submit to the exclusive jurisdiction of the Courts at Bawal, Haryana, India.

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